Trust is earned, not given
Kennesaw, GA – Frank Chamberlain, a management consultant and company turnaround specialist, listed 8 commandments for building trust in an organization. Most companies that fall on hard times can trace to a lack of trust in upper management to be honest and do the right things for customers and employees.
Eight Commandments for Building Trust, ALWAYS:
- Do what you say you are going to do – this is the essence of integrity.
- Accept responsibility for all that happens to you – don’t blame others.
- Do the right thing – even when it hurts.
- Admit mistakes quickly and openly – it will not be news to anyone.
- Respect and care for your people – this begins the powerful cycle of mutual respect.
- Ask your people what they need to do better work – then see that they get it.
- Listen to your people – your decisions will be better and your relationships stronger.
- Recognize good attitude and behavior – this insures you will get more of them.
Dr. Robert Turknett, (http://www.turknett.com) in Atlanta, GA writes that if a company is to thrive in today’s economy, leadership must embrace a code of ethics that will reinforce the contract of trust that employees and management put in practice everyday. This trust can’t be legislated or written on a slick mission statement, it must be demonstrated from the top to the bottom of the organization. As Dr. Turknett writes, “the leader of an enterprise must also be the moral leader, but many executives don’t see or appreciate their power as role models in this regard. Employees take their cue from superiors on how to conduct themselves, and written codes of conduct rarely carry as much weight as the actual actions of those in command.”